Shipping policy

we’re so excited to get cadootz into your hands (and lunchboxes!). below is everything you need to know about how and when your order ships.

where we ship

currently, we ship within the united states only. we’re working hard to expand to more locations in the future - stay tuned!

processing time

all orders are processed within 1–3 business days (excluding weekends and holidays) after your order is placed.

during high-volume periods (new launches, promotions, holidays), processing times may be slightly longer—but we’ll always do our best to keep things moving quickly.

shipping rates & delivery estimates

shipping charges for your order will be calculated and displayed at checkout.

estimated delivery times (after processing):

• standard shipping: 3–7 business days

please note that delivery times are estimates and may vary due to carrier delays, weather, or other factors outside our control.

order tracking

once your order ships, you’ll receive a confirmation email with tracking information so you can follow your cadootz every step of the way.

shipping carriers

we primarily ship using trusted carriers such as usps, ups, and fedex, depending on your location and order size.

incorrect address / delivery issues

please double-check your shipping address at checkout. cadootz is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.

if a package is returned to us because of an address issue, we’re happy to reship it—additional shipping fees may apply.

lost or damaged packages

if your order arrives damaged or appears to be lost in transit, please contact us at hello@cadootz.com within 7 days of delivery with your order number and any relevant photos. we’ll make it right.

questions?

if you have any questions about shipping, feel free to reach out to us at hello@cadootz.com - we’re always happy to help.