Refund policy

due to the nature of food products, we’re unable to accept returns or offer refunds once an order has been placed. this helps us maintain the highest food safety standards for all families.

if something isn’t right with your order — whether it arrived damaged, incorrect, or with a quality issue — please contact us at hello@cadootz.com within 7 days of delivery. we’ll always do our best to make it right.

while we can’t offer returns or refunds for taste preferences or ordering errors, we genuinely care about your experience and are here to help.

order cancellations:
once an order has been placed, it cannot be canceled or modified. orders are processed quickly through our fulfillment partners, which makes changes or cancellations difficult to control once submitted.